FAQ

Chester’s Barn is a pet wellness brand dedicated to creating natural, safe, and effective products that help pets live happier, healthier lives. From grooming to pest protection and beyond — we design every product with your furry friend’s comfort and safety in mind.

We’re a global pet care brand with warehouses and fulfillment centers in multiple regions, allowing us to deliver quickly across Europe and worldwide. Our customer support team operates primarily from Sweden.

We believe pet care should be gentle, natural, and stress-free — for both pets and their humans. That’s why our products are:

Made from pet-safe, non-toxic materials

Backed by science and behavioral research

Designed for real pet parents, tested with real pets

Covered by a satisfaction guarantee

Most orders arrive within 5–10 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

Yes! We offer free shipping on all orders in most countries (this may vary by region — check your cart for details).

Absolutely. Once your order has shipped, you’ll receive an email with your tracking number and link so you can follow it every step of the way.

Yes, we proudly ship worldwide. Delivery times and shipping partners may vary depending on your country.

We want you — and your pet — to be completely happy. That’s why all Chester’s Barn products come with a minimum 30-day money-back guarantee, and many include extended 60- or even 90-day trials depending on the product.

If you’re not fully satisfied, just reach out to our support team — we’ll arrange a refund or replacement, no questions asked. Because peace of mind should always come standard.

Please reach out to us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right immediately.

We accept all major credit and debit cards, PayPal, Klarna, Apple Pay, and other secure payment methods depending on your region.

100%. All transactions are processed through SSL-encrypted payment gateways, ensuring your information is always protected.

You can reach our friendly support team at support@chestersbarn.com or by filling out the contact form on our website. We typically respond within 24 hours.

Absolutely. Every Chester’s Barn product is made from vet-approved, non-toxic materials and tested to ensure safety, comfort, and effectiveness for your pet.

Yes — most of our products are designed to be adjustable or universal, suitable for small to large breeds. Specific sizing or usage details can always be found on each product page.